Privacy Policy

This Policy applies to Wise Energy Solutions Ltd.

Wise Energy Solutions Ltd is committed to a policy of protecting the rights and privacy of individuals in accordance with the Data Protection Act 1998 (‘the Act’.)

The Act lays down regulations and safeguards for the collection, recording and use of personal information whether on paper, in a computer or recorded on other material. Wise Energy Solutions Ltd needs to collect and use certain types of information about people with whom it deals in order to operate. These include employees, employment applicants, customers, board members, suppliers and others with whom it communicates. Certain information may be required for regulatory or monitoring purposes as laid down by statute. Other information may be required for the purpose of establishing a contract. In any case Wise Energy Solutions Ltd recognises that the information must be dealt with lawfully and correctly under the principles laid down within the Act.

Wise Energy Solutions Ltd ensures that

Conditions regarding the fair collection and use of information are fully observed;

  • The legal obligations to specify the purposes for which information is used, are met;
  • Appropriate information is collected and processed only to the extent to which it is needed;
  • Information used is accurate;
  • Information is regularly reviewed and updated or destroyed accordingly;
  • Data subjects are able to fully exercise their rights under the Act. (Including the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase information which is regarded as incorrect.)
  • Appropriate technical or organisational security measures are taken to safeguard personal information.
  • Personal information is not transferred abroad without suitable safeguards.

Wise Energy Solutions Ltd will have a set of systems and procedures in place to ensure that the requirements of the Data Protection Act 1998 are delivered.

These will involve ensuring that

  • An individual is nominated with specific responsibility for Data Protection in the organisation (currently this is the Company Secretary;
  • Everyone who manages or handles personal information understands that they are contractually responsible for following good data protection practice outlined in this policy;
  • Everyone who manages or handles personal information is appropriately trained to do so and is adequately supervised;
  • Anyone wanting to make enquiries about handling personal information knows what to do;
  • Queries about handling personal information are promptly and courteously dealt with;
  • Methods of handling personal information are regularly assessed and evaluated as a performance area.

Energy Companies Obligation

If you are applying for a boiler grant through the Energy Companies Obligation Scheme we will also need to share some of your information with Ofgem and some relevant third parties.

  • Some or all of the information that you have provided to us (your ‘personal’ information) may be disclosed to Ofgem as Administrator of the Energy Companies’ Obligation (ECO).
  • Ofgem is the Office of the Gas and Electricity Markets. Further information about Ofgem can be found at
  • Ofgem may use your personal information to determine whether a supplier is achieving its obligations under ECO and to comply with its own statutory duties. Ofgem is required to disclose your personal information to the Secretary of State.

Ofgem may seek to verify your personal information by contacting you directly or by checking it against Government records.

If you would like to know more about what information Ofgem holds about you, or the way it uses your information, full details of Ofgem’s ECO Privacy Policy can be found at:

You can also contact Ofgem directly at or 9 Millbank, London, SW1 P 3GE.

How we will use your information and who will we share it with?

ECO funding is provided by Energy Companies

Some or all of your personal information as well as information relating to your energy efficiency measure(s) installed may be sent to one of these Energy Companies.

This information may also be sent to any organisation which is involved in ECO in order to obtain the funding and for quality assurance purposes.

Any of the involved organisations in the works or provision of your ECO funding may contact you to verify the information that you have provided.

The Energy Company, or designated third party registered with the Market Research Society, may also contact you to carry out a customer satisfaction survey.

Some of your information may be shared with the Department for Work and Pensions (DWP), Her Majesty’s Revenue and Customs (HMRC), or other relevant organisations for the purpose of confirming your eligibility for ECO measures The information that you have provided may also be passed to third parties whom we contract to carry our Quality Audits in order for an inspection of the works to be carried out.

Information provided will only be used by the persons and for the purposes set out in the above.
What information we will be collecting.

The information we will need to collect includes

  • Your full name, address and contact details.
  • Proof of identity.
  • Where required: proof of benefits supplied to you by the Department of Work and Pensions (DWP) to ensure eligibility for the scheme under ECO guidelines.

Security of the information provided

We will secure your personal information in compliance with the Data Protection Act 1998 as set out above.